Just Wow, this restaurant was an experience from the time you enter until you leave, you are well taken care of. I would advise to book as they are very busy. I made a booking for 2 for dinner, no buffets etc. Upon arrival you are greeted warmly and were asked to wait as we were early. In the waiting area they have hot honey lemon water, coffee, sweets, little snacks, also a staff member comes round and offers you more. There are board games, and dramas on the TV. We were seated maybe 15 mins after our booking, but they gave us the tablet to start looking at what we wanted and told us how it works. We were taken to our seats upstairs, every single staff member we saw greeted us as we walked to our table. Our waiter was Alex who just a delightful young man and provided us with an excellent service. He explained everything. We ordered the quarter pot with 4 soup bases, me like an idiot ordered the one that was super spicy I couldn't handle it but the flavour was actually so good. All the bases were flavoursome and you could then add your own seasonings from the seasoning table. They had everything, tissues for runny noses from all the spice, lens wipes for when your glasses steam up, it was great. We tried some Chinese liquors they were great, we had a lamb and beef quartet with some other extra sides Everything was great, it's a really fun dining experience, preparing your own food to your liking. It can work out quite costly if you want a lot but if there are more people it's quite cosy effective. I knew what to expect so I wasn't too worried. Spent just under 120 for 2 people with food and drinks and sides. They also did a happy birthday table for us as I said it was cousins bday. My only disappointment but I won't mark them down for this is that we ordered the kungfu spaghetti, however the guy did not do any theatrics, he just plonked the noodle In our base so it had not even been stretched. I thought maybe because it was busy they were not doing it, but shortly after the table next to us got the service. But hey, overall it was a great experience and I will definitely go back again.

Fantastic experience of something completely new. Staff is very attentive, polite, and smiling. We had so much fun cooking the food ourselves, fishing it out of the pot. Salad bar is very fresh, and little theatre with pasta was a nice addition. Very clean restaurant. They also have a robot delivering food. Very recommended.

Best customer service ever! Staffs are friendly and they are there whenever you need them! Best hotpot with many different choices of toppings!

Absolutely great service, cute little robots help delivering your dishes, kungfu noodles was fun to watch. We had the standard lunch buffet, truly great value for the amount and quality of food you get.

i’ve been to haidilao in birmingham 3x and the service both times were amazing. the service compared to the one in london are similar, but i felt like the one in birmingham was a little better. a waiter offered us free lemon iced tea and provided us with hair ties, and also made us his own sauce. the food is always above standard and delicious. also please get the buns for dessert they’re amazing !!

The food was delicious, but the most important thing was the enthusiasm of the waiters. I met two very good waiters, Coco and Kelly. Their service was very heartwarming. They were committed to ensuring that my table was clean. In fact, this made customers feel how much the restaurant values customers. It was a very good experience and I will come again if I have the chance.

Had my my boyfriends birthday celebration here. The staff were so friendly and helpful. Definitely made my boyfriend’s night! We got loads of extra snacks while we left. Also the place is very nice - the toilets are so clean and they have robots around carrying your food.

On a trip to Birmingham, decided to try out something new and went to this Hot Pot restaurant just outside the Bullring. Was greeted most enthusiastically at the door by the hostess and this continued throughout the meal. Ordered from the provided electronic tablet and was soon presented with the broth and the various ingredients that you then add yourself to cook within the broth. The two different broths we chose were tasty and all the produce to add was of really good quality. There is a sauce bar where you can mix your own dipping sauces with guides on what to add for the required taste, which is a great idea. Food is part served by a robot serving machine, which travels up and down the restaurant. Great experience and great food. Would like to return again to try out other elements of the menu.